No show and last minute cancellation policies.
We really do appreciate all of our loyal costumers ,but we have had quite a few no shows and last minute cancellations in the last couple of months, sometimes even with appointments that where made the same day!!!
Making an appointment ahead reserves that space for your dog , when someone does not show we not only lose money from that dog but from the dog we could have put in that spot . We also end up putting off things we need to get done because we think a dog is coming. Everyone can run into a problem sometimes , us included but we have decided it is necessarily to have rules in place .
Please be aware that while we do try to call everyone the week of their appointment , sometimes we run into changed or non working numbers or other problems . It is your job to remember the appointment and keep us updated on your current contact information.
We ask for at least 24hrs notice for an appointment change , ( and remember that we are getting busier so getting another appointment right away may not be possible , though we will try )We will forgive the first no show , but after that we will have to charge for the reserved time , ( we may excuse it if we feel there is a TRUE emergency but that is at our discretion ).
If this continues ( and yes we do keep track ) we will as a last resort require prepayment for an appointment , and it will not be refunded if you do not show .
Thank You For Your Cooperation
Ken & Nancy Lawson